In-Shelter App Help Resource
What is the purpose of the In-Shelter app?
The HPHH In-Shelter App is here to complement what you learn during your sessions with Happy Paws Happy Hearts in shelter. It does not replace sessions in-shelter. You can use the In-Shelter App as an extra resource so you can continue learning about animal care, handling, and training even after your session. We hope this helps you share what you’ve learned in session with friends, family and other participants.
Do I have to use the app?
The HPHH In-Shelter App is there to provide a place for you to build on what you have learned in session, rewatch lessons, and explore other related content you might be interested in. It is a great resource that supplements your onsite sessions and is also an option for when you are unable to join a session onsite.
We encourage you to make the most out of this app and watch videos at your own time, join livestreams when they are scheduled, and chat with your trainers, friends, and family about what you’ve learned during your sessions.
What can I use to access the app?
The HPHH In-Shelter App can be accessed using a computer through hphhinshelter.entegyapp.com.au or by downloading the app onto your tablet or mobile device.
How do I download the app onto my mobile device?
Go to the Google Play Store (Android) or the App Store (Apple).
Search for “Happy Paws Happy Hearts” and look for the app with our paw logo. Tap Download or Get.
Once the app finishes downloading, you will be able to access it on your mobile device anytime.
Where can I find my username and password?
Once your Happy Paws Happy Hearts In-Shelter app account has been set up, you will receive a Welcome Email that contains your username and temporary password.
If you can’t find the email in your Inbox, please check the Spam or Junk folders.
Note: If it is your first time logging in, you will be prompted to change your password. Keep your login details handy so that you can always log back in with ease next time.
Above is an example of the Welcome Email you will receive
What if I can’t find the email that has my login details?
If you can’t find the welcome email with your login details, there are a few things you can do:
Search for “HPHH Foundation” or “Welcome to Happy Paws Happy Hearts” in your email.
Check your Spam or Junk email folders as it may have gone there.
If you are still unable to find it, please contact our friendly Enrolment team on hello@hphhfoundation.org or call 1300 077 984 and we will be happy to resend it.
How do I login in?
Go to hphhinshelter.entegyapp.com.au on your desktop browser or click the button below. If you are using a mobile device, open the app.
For those accessing the mobile app, click “In-Shelter” (the first option) from the menu that appears. Desktop users will not have this menu.
If you haven’t logged in before, type in your username and password, and click ‘Login’.
What if my login details don’t work?
Make sure you have entered the correct username by checking the Welcome Email from HPHH Foundation.
If this is the first time you’re logging in, check that you are choosing the correct app on the menu. You should choose “In-Shelter” then “In-Shelter” again if you come across the menu below.
If this method does not work, contact our Enrolment team here or call 1300 077 984 and we will be happy to assist you.
Can I change my login details?
You cannot change your username. However, you can reset your password by using the “Forgot your password?” link found on the login screen and follow the instructions that appear.
If you wish to update the email address associated with your HPHH In-Shelter App account, please contact our Enrolment team.
How do I reset my password?
On the login page, click the “Forgot your password?” link underneath the Login button.
2. You will be asked to provide your email address that is associated with your HPHH account.
3. Click “Ok” and a confirmation email will be sent to you with instructions on how to reset your password.
How do I find the videos in the HPHH In-Shelter App?
You can find the videos by clicking “Content” on the menu.
Choose a category from the list.
Then, choose a topic.
Click on a video you want to watch.
And click on the file to open the video. This will either open in a new window on desktop or play within the app on mobile devices.
You can re-watch these videos anytime and as many times as you want. You can also watch videos from other categories or topics if you are interested in learning about them. Have fun!
Do I have to watch the videos in order?
The HPHH In-Shelter app is here to support your sessions in the shelter. So you can watch the videos in any order you choose. You can re-watch the videos as many times as you want.
You can go back to them if you want to review them or choose another category and video to watch if you want something new. The HPHH In-Shelter app is your resource.
How do I access the livestream?
Every week, our Program Trainers host an online livestream session through Zoom.
For In-Shelter participants, this happens every Thursday at 1 pm AEST
For In-Shelter Intensive participants, this happens every Friday at 1 pm AEST
Our livestream sessions happen on Zoom. You don’t need to create an account to be able to join our livestream, but you may be asked for your name and email address so our Trainers know who is joining their livestream.
To join the livestream:
Go to the home screen in the app and click on the Livestream icon.
2. Click “This Week’s Livestream” to open the details. Then, “Livestream Link”.
3. Depending on the device you are using, these are the next steps:
Joining using a computer?
When you click on “Livestream Link”, this will open a new window showing the screen below.
If you have Zoom downloaded on your computer, click “Launch Meeting”. If you do not have Zoom downloaded on your computer, you can still join the livestream by clicking “Join from Your Browser”.
Joining using a phone or a tablet for the first time?
Download the Zoom app on your device. No need to create an account.
Click on the “Livestream Link” button.
It will automatically open your Zoom app and ask for your name and email address. Enter your details and you’re in.
4. You may be greeted by this pop-up window if the HPHH team isn’t live yet. Don’t close this window. Please wait as it will automatically let you in as soon as the HPHH team goes live.
If you need further assistance, please call our Enrolment team at 1300 077 984 and one of our friendly staff will be happy to help you.
For more information on how to use Zoom, visit Zoom Support.
Can I view the livestream after it’s finished?
Not at the moment, however, if this is something you would like, please provide this feedback as it can be something we will consider in the future.
Can I access livestreams from my mobile?
Yes, you can. Our livestreams are done through Zoom, so if you are accessing it through your mobile device, you will need to download the Zoom app from the Google Play Store or the App store. Search for “Zoom” and it should be the app with this logo:
What if my app keeps freezing?
Here are a few things you can try to do:
Try closing the app fully and then reopening it.
Check your internet connection.
Try restarting your phone.
If these steps don’t work, please contact us using the contact form or call 1300 077 984 and provide us with the details or screenshots of the issue you are experiencing so that one of our friendly staff can assist you.
Can’t find the answer to your question?
Fill out the contact form or call us at 1300 077 984 and someone from the friendly HPHH team will be happy to assist you.